Sometimes I really get puzzled when I see this aspect of a relationship between client and service provider, or maybe a company and an agency.
Expectations From Vendors
Now imagine a company or someone in that company of course, when there is an exchange of services, it means it’s an exchange of services between two people, a group of people. Imagine one person, a manager from a company has given some work to an agency. Now, if the agency speaks in this language while implementing that work, executing that role, that “today I’m not able to finish because the person has not come today, or there’s a problem here, there’s internet issue here”.
When an agency speaks in this language, many times as a client, we feel that, oh my God, they are not professional. If someone has not come, that doesn’t mean that work will stop. Just because one person is absent that doesn’t mean that we don’t have to match the deadlines.
We’re are facing problem of internet or light is all your issues. Suddenly we connect all these kinds of small, small, realistic reasons, I’m not saying, excuse, reasons, we connect these reasons with professionalism.
Expectation From Clients
At the same time, imagine that work got executed and when a service provider providing a bill to the client.
when service provider asking for payment clearance on time, you sometimes get same reasons from the client, that “my boss is not there today to sign, he’s absent or he’s traveling or there’s some problem here, maybe someone’s printer is not working, I wanted to take the bill print, but the printer is not working “.
The sudden same things, which maybe only one yardstick, one may consider unprofessional but a service provider, an agency will never consider this unprofessional, they will consider this as a part of business but don’t you feel it’s a very sad part of business.